OFS: Remote Services

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Remote Services

Page last modified

January 9 2025

OFS Remote Services offer customers with expert techincal assistance whenever you need it, helping to minimise downtime, lost output and lost revenue. Connecting with our specialised engineers, gives you access to troubleshooting and performance optimisation, ensuring your equipment operates efficiently and reliably. Our data-driven approach not only accelerates problem resolution and also helps prevent costly failures, all while minimising the need for site visits. With our remote support, you can quickly get back online and maintain peak performance, regardless of your operational location.

https://www.ofsl.ie/remoteservices

Pros & Limitations

Equiment Agnostic - various equipment types including turbomachinery, pumps, compressors, heat recovery systems and balance of plant, across a variety of industries, can be monitored

Unbiased and timely data, provides a cost-effective technical support solution for customers with multiple OEMs on site.

Utilising the Ignition© platform from Inductive Automation offers scalable, cross-platform capability offering a future proof solution across all industries with secure cloud storage via various cloud systems

A valid internet connection is necessary to push data to the cloud from site. Although, by using various technologies a low bandwidth connection is more than capable to fulfil most data needs. In the case of an internet outage, an on-site data buffer can be stored until the connection is restored.

Specification

Specification Title	Specification Description
Site PC/Hardware	An industrial PC at site allows for data acquisition to take place. This equipment may likely already be in place within the customer site infastructure. If not, equipment can be provided.
Data Connection	A valid data connection to hardware (PLC/historian etc.) is necessary for realtime monitoring to take place. A reliable connection allows for seamless integration with analytical tools and prompt decision-making based on live data.
Internet Availability	An internet connection at site is necessary. If this is not currently available, a survey to discuss options can be discussed.